In business, the largest opportunities organisations have, often lie just the other side of a difficult conversation. And yet, according to ACAS, resolving internal conflict costs British business £2.8billion in time, productivity, and resources every year. Consider, too, the value of the commercial deals that drive your business and what it might be costing you to leave just 10% of deal potential behind; in profit, in investment, in realising your ambitions.

This interactive hour will challenge the assumptions that conflict is ‘bad’, a battle to be won, or something to be avoided altogether. Kelly Harborne, Executive Coach and Facilitator, will identify the skills that mean you and your teams are ready to seize every opportunity and strengthen the relationships that count.

In this session, you will:

• Establish why conflict is a necessary symptom of personal and commercial growth
• Discover five strategies for resolving conflict and consider how your preference might be hurting results
• Identify the skills you and your teams need to leverage the opportunity that exists in disagreement
• Give you a practical blueprint to apply in maximising the outcome of any conflict you/your teams experience
• Exchange real-world insights through structured peer-to-peer reflection.

Kelly Harborne, Founder of A Good Deal More

Kelly Harborne is an Executive Coach, Facilitator, Advisor, and the Founder of A Good Deal More, a consultancy dedicated to helping purpose-led businesses master the high-stakes conversations that drive personal and professional growth.

Kelly spent 17 years immersed in the world of commercial negotiation at a global consultancy that built its reputation on delivering significant and measurable improvements in the profitability of every deal it supported. She trained as an executive coach and has facilitated postgraduate executive development programmes with Corndel in partnership with the Imperial Business School. Kelly is now driven by a mission to bring all she’s learned to empower values-driven businesses to multiply their positive impact on the world through commercial success. A Good Deal More is shaped by the foundational belief that premium training, group and 1-to-1 business coaching should be accessible to the SMEs, B Corp-certified businesses, third-sector and public-sector organisations that are essential to thriving economies and livelihoods.